NoraSub Policies
Refund Policy
Last Updated: June 2026
This Refund Policy explains how refunds and subscription cancellations work for NoraSub paid plans. NoraSub provides AI caption generation, subtitles, SRT export tools, social caption features, and related creator tools through our website and applications.
14-Day Refund Window
NoraSub offers a minimum 14-day refund window for eligible paid plan purchases. If you are not satisfied with your purchase, you may request a refund within 14 days from the date of payment.
Eligibility for Refunds
Refund requests are reviewed based on the purchase date, account activity, subscription status, and payment details. To be eligible, the refund request should be submitted within the 14-day refund period.
NoraSub may decline refund requests that fall outside the 14-day refund window, involve misuse of the service, abuse of platform limits, repeated refund requests, or activity that violates our Terms of Service.
How to Request a Refund
To request a refund, please contact us at support@norasub.com with your NoraSub account email, payment date, plan name, and a short reason for the refund request.
Providing accurate payment details helps us locate your purchase faster and process your request more efficiently.
Refund Processing
Approved refunds are processed back to the original payment method used for the purchase whenever possible. Processing time may vary depending on the payment provider, card issuer, bank, or app store involved in the transaction.
Once a refund is approved, access to paid plan features may be cancelled, downgraded, or limited according to your account status.
Subscription Cancellation
You may cancel your NoraSub subscription at any time to prevent future billing. Cancelling a subscription stops future renewals, but it does not automatically create a refund for previous payments unless the payment qualifies under the 14-day refund policy.
Monthly and Recurring Payments
For recurring subscriptions, the 14-day refund window generally applies from the date of the relevant payment. If you do not want to continue using NoraSub, please cancel your subscription before the next renewal date.
Non-Refundable Cases
Refunds may not be available for requests submitted after the 14-day refund period, accounts that violate NoraSub policies, or cases where the service has been used in a way that suggests abuse of the refund system.
Contact Us
For refund, billing, or subscription questions, please contact us at support@norasub.com.